At TenAV we go way beyond the traditional AV/UC provider and offer you a true partnership which lasts well beyond the simple concept of hardware supply.

We do this by taking a much wider view of your requirements both now and in the future, guiding you through an ever-changing technology landscape. Your AV and Unified Collaboration equipment will likely be central to your Agile working Environment and so it deserves to be treated as a mission-critical facility.  To support your AV estate, TenAV has developed a flexible three-component support structure which places you and your AV at the centre. The three components of the support structure are Proactive Maintenance and Support, Reactive Maintenance and Support, and Planned Lifecycle and Upgrades.

av equipment monitoring and maintenance

Proactive Maintenance and Support

From our Help Desk, we offer a raft of proactive support measures to help ensure your AV estate is performing optimally and if a problem does develop, we can respond quickly – often before any users are even aware there is a potential issue.

How can maintenance benefit your business?

A great way of enhancing an office and thus benefiting a business is through remote monitoring and reporting, what we call TrackAV. Monitoring and analysis of office meeting room technology and video conferencing not only transforms how a company operates but also enhances the employee experience.

First and foremost, remote monitoring and analysis of meeting room technology, powered by innovative solutions like Yealink, brings efficiency to the forefront. Imagine a world where employees can seamlessly connect, share screens, and collaborate in virtual meetings without a hitch. With remote monitoring, glitches and connectivity issues are swiftly detected and resolved before they disrupt important discussions.

This enhanced technology performance translates into heightened productivity. No more frustrating delays or technical snags that derail meetings. Employees can focus on the task at hand, while confidently sharing ideas and making important decisions.

But it doesn’t stop there. The employee experience is also greatly enhanced by remote monitoring and analysis. Imagine walking into a meeting room equipped with intelligent technology that adjusts to your preferences seamlessly. Lighting, audio, and display settings adapt to create the perfect ambience for productive discussions. It’s like having a personalized meeting room assistant that understands your needs and sets the stage for success.

Moreover, remote monitoring enables proactive maintenance and timely upgrades. Meeting rooms can be fine-tuned based on usage patterns and employee feedback, ensuring optimal performance and user satisfaction. It’s like having an ever-evolving meeting room that constantly evolves to meet your needs, leaving employees and clients impressed and eager to collaborate.

Reactive Maintenance

Reactive maintenance is handled, in the first instance, by our help desk which has several online support tools they can access to try and resolve your issue immediately.  We aim to respond to all support requests within an hour, this will usually be a return call from a technical member of staff.  

Data-Driven Change

We have dedicated a lot of our time to exploring how real-time data and analysis can transform office design and elevate employee experiences, weaving together the realms of digital transformation and office interior design and I am excited to say that this showroom is the first to fully demonstrate the power of data collection when it comes to both office design, but also to the experience it gives employees.

Digital transformation has revolutionised the way we operate, and real-time data plays a pivotal role in this journey. By harnessing the power of sensors, IoT devices, and smart technologies, we can collect and display real-time data on various aspects of the office environment, from occupancy rates and temperature to air quality and usage rates.

Monitoring & Optimisation

Factors like air quality, noise levels, and temperature can significantly impact employee well-being and productivity. By continuously monitoring these parameters, we can promptly identify and rectify any issues that may arise. For instance, if the air quality decreases, the system can automatically adjust ventilation or trigger alerts, creating a healthier and more comfortable working environment. In summary, the fusion of real-time data and analysis with digital transformation and office interior design empowers us to create intelligent, adaptable workspaces. By harnessing this power, we can optimise space utilisation, personalize work environments, foster collaboration, allocate resources intelligently, and enhance employee well-being and productivity. Let us embrace the potential of real-time data and analysis to shape a workplace that truly elevates the employee experience, revolutionizing how we work and thrive in the digital age.

Modelling & Data Insights

Using our 3D models, you can see exactly which spaces are being utilised and you can virtually plan the changes before you initiate them to ensure they correlate with your company’s core values and aesthetics. Using this, we can design collaboration spaces that facilitate teamwork and innovation. For instance, data can reveal which teams frequently interact and which spaces are most conducive to productive collaboration. This insight enables us to create dedicated areas that encourage spontaneous discussions, brainstorming sessions, and cross-functional collaborations, fostering a culture of innovation.

Real-Time Data

Real-time data on occupancy rates and utilization patterns enables us to optimize space allocation. By understanding which areas are frequently used and which are underutilized, we can redesign office layouts, creating agile spaces that cater to the specific needs of employees. Flexibility becomes the key, allowing spaces to adapt on the fly to accommodate different work styles, collaboration needs, and tasks.

Actionable Insights

Real-time updates like mean you can see exactly which space is being used, by how many people, and which areas are available. We can also use this to forecast how your office will be used in the future, as well as analyse past uses. We receive actionable insights into employee habits and preferences to accurately tell you how your office will be used in the next 6 months or the next 5 years, and it generates informed decisions without the guesswork.

Our Favourite Monitoring Tools



Logitech Sync is a powerful tool that allows for remote monitoring and updating of office rooms and devices.

It allows for the central control and management of Logitech conference room devices such as videoconferencing systems, cameras, and audio equipment.

IT administrators can use Logitech Sync to remotely monitor the status of devices, diagnose problems, and perform firmware updates or configuration changes without physically being present in each room.

By allowing proactive management of the technology infrastructure, this simplifies maintenance, ensures consistent performance across rooms, and reduces downtime.

UMA tracking


UMA Digitised Workplace is a comprehensive solution that optimises the utilisation and experience of various office spaces by leveraging occupancy, people-counting, and environmental sensors.

Occupancy sensors monitor the number of people in a room and provide real-time information on space utilisation. People-counting sensors provide information about foot traffic, allowing businesses to make more informed decisions about space planning and resource allocation.

Temperature, humidity, and air quality are all monitored by environmental sensors, promoting a comfortable and healthy work environment.

Yealink cameras


Room occupancy sensors from Yealink detect the presence of individuals within a meeting room, and real-time occupancy data is seamlessly integrated with scheduling systems.

As a result, employees can easily check meeting room availability and make informed decisions when booking or reserving spaces.

When Yealink room sensors are combined with scheduling panels, a transparent and efficient meeting room booking process is created, minimising conflicts and optimising room utilisation.



Desk occupancy sensors from GoBright provide real-time information about the availability and utilisation of individual workstations in an office.

These sensors detect whether a desk is occupied or vacant and display the data on a centralised dashboard. This information allows employees to quickly find and reserve available desks, reducing the time spent looking for a suitable workspace.

Organisations can also use the data to optimise desk utilisation, adjust space layouts, and improve resource allocation.

Contact us today…

Do you have an AV project that you’d like to discuss with us? We’d love to hear from you!